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Frequently Asked Questions and Answers

Can I use my own garage for repairs?

Yes, you can, preferably not a main dealer and if you do know a local independent garage try using the Good Garage Scheme on the internet or we can find one for you.

You can use a main dealer if you wish as long as you are prepared to pay the difference in the charges compared to a local independent garage.

Do I have to pay the garage myself and then claim back the costs from you?

No. We can pay the garage directly for the authorised sum with our debit card over the telephone before you collect your car.

If they do not accept card payments over the telephone we can pay them with an immediate bank transfer. All we ask is that the garage email or fax us their invoice first.

No other warranty company offers this level of service.

What happens if I need to make a claim.

In the event of a failure you must follow the claims procedure in the book.

Does my warranty cover for worn out components?

No, it does not. No warranty can cover for worn or wearing components on a used car. The warranty is not a reconditioning tool to replace things as they wear on your car, rather it will cover for components that have actually physically broken or have a permanent electronic defect. Even a brand new car warranty will not pay for normal wear and tear.

Do I need to get my vehicle serviced?

Yes, You do. At the correct times/mileages in accordance with the manufacturer’s recommendations after you take delivery of the vehicle. We are not interested in the service history prior to you purchasing it. The service does not have to be completed by a main dealer unless you want to maintain a full dealer history, but please ensure that you retain the relevant receipts as proof.

Does my warranty cover diagnostic charges?

The warranty does not cover plug in diagnostic charges as there are no set times for doing this. What might take one garage ten minutes to diagnose may take another two hours so these costs cannot be built into the warranty costs. We do however, cover physical dismantling charges in the event of a valid claim subject to the warranty maximum claim limit.

Will I have to pay anything?

When your claim is authorised this will be for a specific sum of money agreed with your repairing garage. You may have to pay any warranty excess and /or for the components that are not covered under the warranty, plus any amount over and above the claim limit of your warranty.

Warranty refund?

There are no refunds on this Agreement after the first 28 days from purchase of the Vehicle. If You wish to cancel this Agreement before the 28 days then You may do so in writing providing You have not made a claim and that You have paid a distinct and separate price for this Agreement. It is Your responsibility to understand the scope of cover provided and to raise any questions before the 28 days have expired. After this time it is deemed that You are fully satisfied with the cover. Any refunds due will be made to the parties who directly paid Us for the Agreement.

What happens If I want to cancel my Renewal instalments?

If you have extended your cover and have opted to pay on a monthly ongoing basis, please note that these payments must run for a minimum period of six months, after which you are entitled to cease your payments by emailing [email protected] quoting your vehicle registration number and your name and we will cease the cover 30 days after your last payment was received. Otherwise we will continue to take the agreed payments each month until you chose to cancel. Please note that it is your responsibility to inform us if you wish to cancel the cover for whatever reason.