Privacy Policy

This privacy policy applies between You, the User of this Website and A1 Approved Limited, the owner and provider of this Website. A1 Approved Limited takes the privacy of Your information very seriously and this Privacy Policy applies to Our use of any and all Data collected by Us or provided by You in relation to Your use of the Website

Definitions

In this Privacy Policy, the following definitions are used:

Scope of this privacy policy

1. This privacy policy does not apply to any websites that can be accessed from this Website including, but not limited to, any links We may provide to social media websites.
2. For purposes of the applicable Data Protection Laws, A1 Approved Limited is the "data controller". This means that A1 Approved Limited determines the purposes for which, and the manner in which, Your Data is processed.

Type of data collected

3. We may collect the following Data, which includes personal Data, from You or anyone acting on Your behalf to effect this warranty or service:
   1. Your name.
   2. Your contact Information such as address including postcode, email address and telephone numbers.
   3. Financial information such as credit / debit card numbers.
   4. Your vehicle registration number.
   5. IP address (automatically collected).
   6. Web browser type and version (automatically collected);
   7. Operating system (automatically collected);
   8. A list of URLs starting with a referring site, Your activity on this Website, and the site You exit to (automatically collected);
   in each case, in accordance with this privacy policy.

How we collect Data

4. We may collect Your Data, which includes personal Data, by the following means:
   1. Data that is given to Us by You;
   2. Data that is received from other sources including third parties who offer Our products, are involved in providing the services under Our products or with whom We have a data sharing agreement. Such third parties may include motor dealers, garages, vehicle maintenance and repair specialists, financial and credit providers and other organisations related to the repair, maintenance and protection of vehicles; and
   3. data that is collected automatically.

Data that is given to Us by You

5. A1 Approved Limited will collect your Data in a number of ways, for example:
   1. when You contact Us through the Website, by telephone, post, e-mail or through any other means;
   2. when You register with Us and set up an account to receive Our products/services;
   3. when You make payments to Us, through this Website or otherwise;
   4. when You purchase or use Our products and services, either directly or via a third party offering Our products and services, such as motor dealers and finance providers;

Data that is received from publicly available third parties sources

6. To the extent that You access the Website, We will collect Your Data automatically, for example:
   1. Facebook;
   2. Instagram;
   3. Twitter;
   4. Google;
   5. LinkedIn;

Data that is collected automatically

7. To the extent that You access the Website, We will collect Your Data automatically, for example:
   1. We automatically collect some information about Your visit to the Website. This information helps Us to make improvements to Website content and navigation, and includes Your IP address, the date, times and frequency with which You access the Website and the way You use and interact with its content.
   2. We will collect Your Data automatically via cookies, in line with the cookie settings on Your browser. For more information about cookies, and how We use them on the Website, see the cookie policy page.

Our use of Data

8. Any or all of the above Data may be required by Us from time to time in order to provide You with the best possible service and experience when using Our Website. Specifically, Data may be used by Us for the following reasons:
   1. internal record keeping;
   2. improvement of our products / services;
   3. transmission by email, text, mail or telephone of marketing materials that may be of interest to you when extending Your warranty;
   4. contact for market research purposes or warranty renewal which may be done using email, telephone or mail. Such information may be used to customise or update the Website;
   in each case, in accordance with this Privacy Policy.

9. We may use Your Data if We deem it necessary to do so for Our legitimate interests. Our legitimate interests include:
   1. To provide a quotation for Our product.
   2. To contact You in regards to the quotation to ensure the type and level of cover is sufficient for Your vehicle or to offer an enhanced level of cover.
   3. To ensure You are suitably notified before any manufacturers' warranty, renewal or quote expiry is reached.
   If You are not satisfied with this, You have the right to object in certain circumstances (see the section headed "Your rights" below).
10. When You register with Us and set up an account to receive Our services, the legal basis for this processing is the performance of a contract between You and Us and/or taking steps, at Your request, to enter into such a contract. It is a contractual requirement for You to provide Your Data to enable Us to perform the services under the contract. If You decide to exercise any of Your rights to restrict Our processing of Your Data this may restrict Our ability to provide the contracted services.

Who We share Data with

11. We may share Your Data with the following groups of people for the following reasons:
    1. our employees, agents and/or professional advisors - to process and administer your warranty;
    2. third party service providers who provide services to Us which require the processing of personal data or to provide the services listed within our product terms and conditions;
    3. third party payment providers who process payments on Our behalf - to enable third party payment providers to process user payments and refunds;
    4. the police and other law enforcement agencies, crime and fraud prevention agencies, and to certain regulatory bodies or dispute resolution services for crime and fraud prevention purposes or to comply with any legal or regulatory obligations
    in each case, in accordance with this privacy policy.

Keeping Data secure

12. We will use technical and organisational measures to safeguard Your Data, for example:
    1. access to Your account is controlled by a password and a user name that is unique to You at time of renewal.
    2. We store Your Data on secure servers.
    3. payment details are encrypted using SSL technology (typically You will see a lock icon or green address bar (or both) in your browser when we use this technology).
13. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.
14. Technical and organisational measures include measures to deal with any suspected data breach. If You suspect any misuse or loss or unauthorised access to Your Data, please let Us know immediately by contacting Us via this e-mail address: [email protected].
15. If You want detailed information from Get Safe Online on how to protect Your information and Your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

16. Unless a longer retention period is required or permitted by law, We will only hold your Data on Our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until You request that the Data be deleted.
17. Even if We delete Your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Data cleansing

18. Three years after a warranty expires, we remove all personal data from our administration portal. This includes users names, addresses and contact details. The only data retained it anonymous and relates to the warranty administration.

Your rights

19. You have the following rights in relation to your Data:
    1. Right to access - the right to request (i) copies of the information We hold about You at any time, or (ii) that We modify, update or delete such information. If We provide You with access to the information We hold about You, We will not charge You for this, unless Your request is "manifestly unfounded or excessive." Where We are legally permitted to do so, We may refuse Your request. If We refuse Your request, We will tell You the reasons why.
    2. Right to correct - the right to have Your Data rectified if it is inaccurate or incomplete.
    3. Right to erase - the right to request that We delete or remove Your Data from Our systems.
    4. Right to restrict Our use of Your Data - the right to "block" Us from using Your Data or limit the way in which We can use it.
    5. Right to data portability - the right to request that We move, copy or transfer Your Data.
    6. Right to object - the right to object to Our use of Your Data including where We use it for our legitimate interests.
20. To make enquiries, exercise any of Your rights set out above, or withdraw Your consent to the processing of Your Data (where consent is Our legal basis for processing Your Data), please contact us via this e-mail address: [email protected].
21. If You are not satisfied with the way a complaint You make in relation to Your Data is handled by Us, You may be able to refer Your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
22. It is important that the Data We hold about You is accurate and current. Please keep Us informed if Your Data changes during the period for which We hold it. This includes:
    1. change of name
    2. change of address
    3. change of telephone contact numbers
    4. change of email address
    5. change of vehicle registration number onto a private plate
    6. any modifications You have made to Your Vehicle

Links to other websites

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to Your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

24. A1 Approved Limited may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of A1 Approved Limited. Data provided by Users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to Us.
25. We may also disclose Data to a prospective purchaser of Our business or any part of it.
26. In the above instances, We will take steps with the aim of ensuring Your privacy is protected.

Changes to this privacy policy

27. A1 Approved Limited may change this privacy policy from time to time. Any changes will be immediately posted on the Website and will apply to You and Your Data immediately. If these changes affect how Your personal Data is processed We will take reasonable steps to let You know.