Our phone lines are open 9am - 5pm but please use our contact e-mail form whenever possible. Thank you.

Your Feedback

You can view previous feedback below or you can Leave feedback

Our customers say…

From a garages perspective A1 are a pleasure to deal with. The process is smooth from start to finish and the staff are both efficient and helpful. Keep up the good work

Mr Ashley Del-Nevo - 26th February 2019

Dealt with both Bradley and Jack in the claims Department, they paid out for my repair on my vehicle within a hour of my car getting fixed! Customer service to the next level!

Mr Cameron Jones - 20th February 2020

A helpful and easy company to deal with. Happy to do work for them - call us 01242 574040 - Cheltenham GL52 6QP

Mssrs Challenge Motor Co Company - 19th March 2020

Very, very pleased with the company the guy Jack that dealt with the claim was brilliant kept me updated throughout.

Mr Stuart Perks - 6th June 2020

A1 Approved have gone above and beyond pushing for the right way forward to fix our car, approving costs and making sure the right parts are in place to get us a working vehicle.

Mrs Kathryn Collins - 30th June 2020

Thank you for the refund of my claim. It was in my bank the same day as I made the payment and as you promised. Very pleased with the overall service. thank you!

Mrs Angie Pearson - 16th July 2020

Spoke to a gentleman called Jack, couldn’t speak more highly with how much pride this man has for his job. I called yesterday with regards to a oil leak on my Mercedes Sl500, he requested a quote and some images and within a hour of the images being sent he emailed Emmy garage with costings for approval. All I can say is thank you and you are very valuable member of staff at A1 Approved. Thanks Pete

Mr Pete Rea - 22nd July 2020

Guys at A1 Approved helped me out so much, I’d like to say thank you for approving my claim and keeping me informed of the outcome through such a difficult time.

Miss Amy Jones - 22nd July 2020

Had a great experience dealing with A1 approved. Had my car for 1 week, kept me informed of what was going on. Very stress free process. Was dealing with a lad called Jack who was very honest and professional, made the process very easy. Thank you to all that helped . 👍👍👍👍👍👍

Mr Dewi Caughter - 28th July 2020

This is the third time I have needed A1 to come to the rescue, and once again they have delivered a quick and professional service. A pleasure to deal with. Thank you. Keith Cowle.

Mr Keith Cowle - 28th July 2020

Communication from the team especially jack was prompt and clear. My claim was paid very quickly and the process was easy.

Miss Hannah Crossland-Scott - 28th July 2020

Thank you for providing me with an excellent service. The lady I spoke to was extremely helpful and polite.

Ms Louise Davies - 14th August 2020

I contacted A1 Approved, after not having the car long, and can honestly say, they were a very helpful team, and turned around my claim very efficiently.

Mr M Jefferson - 14th August 2020

Excellent service. The person who took my call was extremely helpful and polite. The claim process was handled very quickly and the payment received within 24 hours.

Mrs Louise Charlton - 14th August 2020

Fantastic Service. What an absolute pleasure dealing with A1 Approved Today! smooth pleasant service! lovely friendly staff! Would highly recommend. Thank You Angela SWAN GARAGE M24 1QR

Angela Swan Garage - 8th September 2020

I bought a used car from a dealer which came with a warranty from A1 approved. The engine light came on less than a week after having it and it's taken weeks and weeks to get to the bottom of it, but it's finally been sorted! They have been so helpful and patient with me even when I've been frustrated with it having to go back and forward to various garages, and organised a hire car for me (as well as extending it numerous times) which the garage were very surprised at as apparently it never happens. My local garage where it first went in were so impressed by the fast payment, and it's been the same ever since. I can't rate them highly enough - Jack and Brad have been especially great and always good natured and friendly on the phone. I can't rate them highly enough. Thank you!

Miss Sophie West - 8th September 2020

Had an my engine light come on. Phoned a1 and took to garage. They payed up straight away, very impressed.

Mr Simon Price - 10th September 2020

An excellent company to deal with. We are a Garage in Thirsk North Yorkshire happy to do warranty work for A1 Approved customers. Very good service and payment immediately. Friendly staff. Call us on 01845 527900.

Mssrs RWS Bodyworks Ltd South Kilvington - 11th September 2020

Audi TT fuel cap stuck Got a quote from an independent repairer, who advised that whole petrol cap needed replacement at a cost of £300+. Ended up taking to an Audi dealer who undertook repair at same cost. A1 authorised repair, although I had to pay at the time, but following day I was fully reimbused less excess fee. I'm sceptical about warranties, but service was excellent, and highly recommend, thank you!

Mr M Fateh - 11th September 2020

My R8 had a rear shocker problem called A1 ,car was picked up by low loader , kept me informed throughout the repair and delivered back to me safe and sound. Fantastic service would recommend to family and friends 👍

Mr David Simmonds - 23rd September 2020

Excellent Warranty Company We are a motor dealer and A1 Approved Warranty is our warranty provider and we cannot be more pleased with the service that they provide to our customers. Having a great warranty company alleviates a lot of stress knowing that when the customers are passed on from ourselves to the warranty company you know they are going to be looked after in a fair and professional manner. We cannot recommend them highly enough, we have used other providers which actively go out of their way to be unhelpful to customers and this simply isn't the case with A1.

Mr Sher Singh - 29th September 2020

A1 approved have been outstanding… A1 approved have been outstanding throughout my claim, the garage repairing my motorhome were being a bit awkward ref billing but nothing was too much trouble for A1, as long as I kept them up to date with everything that went on between me and the repairers. All the staff were super friendly and helpfull and quick to redpond to any questions, absolutley recommended.

Mr Justin Evans - 29th September 2020

Bought a Hybrid Mercedes car £17k and within 10 weeks the hybrid gearbox had failed. The service from A1, unlike from the dealership has been excellent with them covering their share of a £7,600 bill. Good service from Brad, who was always at hand when I called.

Mr M Hatton - 12th October 2020

Had a standard warranty included with a purchase of an Audi A1. Unluckily had to make a claim within just 12 weeks due to a Mechanical problem that came up ESC in the dash. Emailed A1 approved immediately (as this was late Friday afternoon) and I was very impressed from the beginning, to receive an out of hours response from Bradley, acknowledging receipt of my email and confirming he’d speak to me on Monday in relation to my cars required repair. He gave me details of a garage local to me of where to take the vehicle for investigation into the problem. The standard warranty I had been given didn’t cover all the repair necessary but Bradley agreed to cover the lion share of the repair cost anyway - as a gesture of goodwill - he was AMAZING! He answered the phone every time I rang and returned a call when he said he would. Professional and efficient throughout and as a result I will definitely renew my warranty with A1 in full confidence. Highly recommend.

Mr Sandra S - 19th October 2020

BMW Roof issue sorted with thanks to A1approved. Recently bought a 2014 BMW Series 4 Convertible and chose to purchase the A1approved years Warranty option. Within a few weeks the roof started playing up, getting stuck down (my worst nightmare scenario!). Had to get it to a roof specialist pronto!!. A frantic, panicky call from me to A1 was met with a calm and composed Bradley. He very quickly put aside my worries and dealt with the issue quickly and efficiently. All was sorted by Bradley whilst my car was being repaired. Emailed over my repairs Invoice the evening after the repair was done and true to his word the monies were in my account the next day... amazing service. Really happy with the whole service. Would recommend without fail. One tip though, you must and should call A1approved before you take your car to the garage.

Mr Neil Thompson - 30th October 2020

I am very pleased with the service I got from all the staff . Chantel was very supportive when making the claim. When it went to claims they mayed a decision quick. They worked with the garage payed the garage direct so no problems with payment. I would recommend there service to friends

Ms Ms Nicky - 30th October 2020

Very prompt responding back and also very helpful.

Mr Nick Buckingham - 2nd November 2020

A1 Warranty is A1! Contacted A1 regarding my warranty & claims after the supplying garage did not set it up properly. Dealt with very well & efficiently. Friendly staff, very helpful.

Mr Richard Thornley - 13th November 2020

Essential repair approved promptly and… Essential repair approved promptly and costs refunded same day. Does what it says on the tin.

Mr Dean Hauxwell - 13th November 2020

Very good company Jack at A1 is very good he made sure everything got done on my car with no questions asked definitely going to re new my membership

Mr Jake Darren - 13th November 2020

Thanks Brad. I will definitely leave the review. I have been very impressed with the entire process and your prompt handling of the matter. Kind regards Michael

Mr M Dowling - 9th December 2020

After my car being diagnosed with a potentially very expensive problem, i got in touch with A1 to help sort it out. This was the 1st time i've had this happen and didn't know what to expect. Brad walked me through the whole process and put me at ease throughout. He was extremely helpful, courteous and professional. Nothing was too much for him (despite my going into panic mode). I can't recommend A1 Approved, and Brad in particular, enough.

Mr Darren Bindon-Brown - 21st December 2020

I purchased a new car and A1 Approved were the warranty company. It was not a large fault,but nonetheless it was dealt with very promptly,politely and professionally. EXCEPTIONAL. I have since then renewed my warranty with them,and when changing the car next year shall extend again.Well done lads and ladies,in a time of uncertainty you were brill.

Mr Adrian Danby - 7th January 2021

A1appoved are without doubt the best company to deal with, customer service care is second to none. All queries are dealt with in a professional manner and no question left unanswered. 5 star review is not enough but that's the most I can give. Thankyou for your professionalism and keep up the good work

Mr Kevin Henderson - 7th January 2021

having had my vehicle since 05/11/2020, I have had an issue with the central information screen turning off and re-booting. Having been sent to a local garage by A1 this did not remove the issue and I requested that I take the vehicle to a Peugeot garage, which A1 permitted. The vehicle required a system upgrade which I requested they do, I paid for the work and A1 are placing the funds into my account today (22/2/21). I am very pleased with the level of support I have received. regards Maurice Spooner.

Mr M Spooner - 23rd February 2021

From start to finish (a far speedier time scale than I expected), my dealings with A1 Approved have been minimal but so professional. My Jaguar required specialist parts and A1 had them delivered to my local garage within 24 hours. This enabled my garage to plough ahead, do the work and get my car back to me within the next 24 hrs. I only then had to submit my invoice for the labour and within 5 minutes of this, my account was cleared and the monies refunded. Superb efficiency and excellent customer (and garage) service. Can’t fault it. Thank you.

Ms A Eithne - 23rd February 2021

Very impressed with the prompt response and same day agreement to replace the broken coil spring on my car. I paid the garage directly and was even reimbursed the same day! Very impressed with Brad and his attitude to help and must say that out of other warranty companies I've dealt with in the past, A1 are by far the best.

Mr H Michael - 23rd February 2021

First dealt with a chap call Jack as I was struggling to locate a garage in Glasgow to fix my Mercedes c220, he pointed me in the right direction.... Once the car was in at the garage the claim was dealt and paid by Bradley within a hour after the repair was completed. I must say first time using this cover and it was outstanding from start to finish

Mr Peter Mc Callister - 7th April 2021

The warranty came with a performance car I purchased. I’ve had a couple of little niggles that required sorting and the warranty company did not disappoint. Bradley whom I’ve dealt with communicated well and has taken care of my claims with speed and ease. Very much appreciated and highly recommend A1 approved warranties.

Mr Matt Oliver - 7th April 2021

Reduction of payment when renewing my warranty again for loyalty. Very helpful in these difficult times. Very understanding and helpful staff

Mr Frederick White - 7th April 2021

Having never bought a car from a dealership with a warranty included before, I wasn't sure what to expect. In fairness, A1 made it simple when my car developed a problem with the wheel bearing. They called me very quickly and also reimbursed me very quickly (the next day) after I had paid the cost myself initially. Can't fault it!

Mr Mike P - 7th April 2021

I would highly recommend Al Approved they were so helpful from the beginning of my enquiry right up to getting the work done. Everyone on the team was helpful polite and did their utmost to get me a great price on the job (replacement radiator) and see it through. My claim was dealt with professionally and Brad in claims even looked around for best prices so I wasn't left out of pocket. Even though it was a bank holiday weekend they processed my claim really quickly and I was reimbursed within the week. Thank you Al approved your a really lovely team ☺

Mrs Ruth Regan - 27th April 2021

Frankly I never have had faith in the concept of extended car warranties. A1 are the exception to the rule. They have dealt with my claim responsibly, professionally and promptly. The warranty terms are clear, unequivocal and comprehensive. A1 explained the extent of my liabilities and their responsibilities. I am surprised, pleased, and impressed with the way in which A1 dealt with the claim. The staff are polite and friendly. The cost of extending the warranty is quite reasonable and very worthwhile. Thanks for your assistance A1

Mr Alastair Nicol - 5th May 2021

I recently had a breakdown and you covered the whole amount owed as promised when I purchased the warranty and on the same day as my van was fixed by garage. Very easy to make a claim without delay or issues. Thank you

Ms Joanna Pace - 7th May 2021

Had a problem with recently purchased car contacted A1 who instructed take car into garage my choice find problem. Once identified garage informed A1 who authorised repair and paid garage straightaway 1st class 5*

Mr J Feeney - 17th June 2021

We had an issue where our vehicle wasn’t on the system but this was promptly sorted by Jack. Although we thought that if our vehicle wasn’t on the system, and now it’s only been put on because of an issue they would avoid the claim at all costs, our experience couldn’t have been any difference. A1 approved the claim promptly, contributing a £1000 towards the total £1200 bill. The garage I used preferred me to pay and then claim back from a1. This was a smooth process with payment being made back to me with 24hrs. A pleasant experience with a warranty company, efficient and polite service!

Mr D Vines - 17th June 2021

Very good service, really helpful. Jack was able to find the quickest and most efficient route. Would highly recommend their services.

Abdillah Seif - 16th September 2021

I cannot recommend this company enough. I dealt with Jack Hartley who was very professional throughout. He took my vehicle under his wings from start to finish informing me and reassuring me throughout. Fantastic company with exceptional client services. Thank you A1 Approved and most of all thank you Jack.

Mr Frank Garcia - 27th September 2021

Leave feedback